Terms of Service

1. The Parties to These Terms

These terms are between CHO BUILDING SERVICES LTD, a company registered in the United Kingdom with its workshop and registered address at 32 Broughton Road, Croft, LEICESTER - LE9 3EA, United Kingdom (GB), and you, the person or organisation that uses this website or requests the services of the Company. In this document the Company means CHO BUILDING SERVICES LTD, and you means the visitor, the prospective client, the client or the building owner as the situation requires.

The Company is referred to throughout as CHO BUILD for short, which is simply the name the developer CHO Build uses to present the business. Whatever the short name on a menu or a sticker says, the legally responsible trading body for every contract remains CHO BUILDING SERVICES LTD at the address above, and every invoice, certificate and warranty is issued in that registered name.

If you are arranging work on behalf of another person, such as a landlord who is away or a company you manage, you confirm that you have authority to bind that person to these terms, and that the person agrees to be responsible for the obligations described here.

2. Accepting These Terms

Simply browsing this website does not form a contract. Looking at the pages, reading about the services and downloading a brochure only means you have looked and read. A contract for the actual services only begins when CHO BUILDING SERVICES LTD issues a written acceptance of your order, or when both sides sign a quotation or a purchase order that refers to it, and the contract then is bound by whichever terms are explicitly named in that agreement.

By using this website you agree that these terms apply to that use. By accepting a quotation you agree that the version of these terms current at the date of acceptance applies to the work, together with any specific schedule attached to that quotation. If a later statement or a later invitation seems to conflict with these terms, the signed proposal and its schedules take priority over this general page.

3. Quotations, Estimates and Site Visits

CHO BUILDING SERVICES LTD aims to quote from a real look at the building rather than from a hopeful guess. Where a quotation is prepared without a site visit it will say so clearly, and it will rely on the drawings and descriptions you supplied. A quotation shown as fixed is fixed against the scope of work it describes, and an estimate is a careful best judgment that may need to be refined once the plant room is opened and its true state is seen.

Every quotation has a validity period shown on its first page, which is usually a sensible interval of days to allow decisions to be made. If the price of the principal materials moves dramatically during that interval through events outside anyone control, the Company will tell you honestly and give you the option to proceed at the new figure or to walk away without charge. No work begins until a quotation or its acceptance is agreed in writing.

4. Changes and Variations

Good work stays honest about changes. If you ask for an item that was not in the original scope, or the building hides a condition that no careful reader could have seen, the Company will draw the change as a variation and give you a clear price and time before doing the extra work. A variation is confirmed in writing, and a change you authorise on site on a Friday afternoon is still recorded on paper so that the invoice tells the same story as the memory.

The Company itself will not quietly slip new work into a contract and call it goodwill. Where we discover that an agreed task cannot be done in the way described, we stop, tell you why, and put forward the narrowest alternative that meets the original aim. No variation changes the main contract price unless both sides have signed the note that describes it.

5. Pricing, Invoices and Payment

Prices are stated in pounds sterling and are exclusive of value added tax unless a document says otherwise. The Company usually asks for payment on the terms shown in the quotation, which commonly follow the pattern of an agreed part paid before the most expensive materials are ordered and the balance on completion, or a payment by invoice within an agreed number of days. For smaller repairs the Company may simply charge a fixed task price and ask for payment on the day.

Invoices identify the work, the building, the relevant dates and the people who approved it, so that there is never a mystery line on a statement. Payments can be made by bank transfer or by the card method named on the invoice. Where the Company itself is required to report under construction or tax rules it does so through the normal channels and tells you if your records need to match a document we have issued.

6. Late Payment and Suspension

Late payment is bad for a building, because the goodwill that carries a small crew is real and valuable. If an invoice is not paid by its due date the Company will send a polite reminder, then a clearer one, and where a genuine difficulty exists it would far rather agree a sensible plan than march to a tribunal. That plan may spread a large invoice over a short schedule that both sides can keep.

Where payment falls badly behind and no arrangement has been agreed, the Company may suspend further work until the account is current, having given clear notice. Suspension never removes the obligation of the other side to pay for work already completed to a professional standard. Interest on genuinely overdue sums is claimed only at the modest rate the law allows, and never as a first step.

7. Boundaries of Our Work

CHO BUILDING SERVICES LTD is precise about what a contract does and does not include, because a joiner who borrows a neighbour plane without asking soon owns a problem. Unless a quotation says otherwise, work includes the labour, materials, equipment and supervision needed to complete the agreed task to a professional standard. It does not include decorating, structural work, asbestos removal or works by other trades unless those trades are written into the same quotation.

Where a task touches on a regulated trade, such as gas, pressurised systems or electrical work, the Company confirms in the quotation that the operative holds the appropriate registration and that the right notices and certificates will be issued. Anything outside that registered scope is declined or subcontracted to a suitably accredited specialist, and you will be told which route the work took.

8. Programme, Access and Delays

Dates in a quotation or programme are honest targets arrived at from the information available, not promises made against unknown weather or hidden pipework. The Company will do everything sensible to hit the dates it has shown and will tell you early if a target is at risk, rather than letting the news arrive with the invoice. Programmes are agreed in writing where the job is large enough to deserve one.

Access is the quiet partner of every schedule. The Company depends on being able to reach the plant room, switch off the power, close a valve and move freely around the work area on the agreed days. Where access is refused, delayed or repeatedly booked and cancelled, the programme may fairly slip and any extra cost that the slip causes will be shown openly rather than hidden in the margins.

9. Your Responsibilities

To help the Company work well you agree to give accurate information about the building, its power and its services, and to point out any condition you already know about, such as a leak you have lived with or a switchboard that has always run hot. You agree to provide a safe place to work, the access described in the programme, and a person who can answer questions and approve sensible decisions while the crew is on site.

Where you hold warranties, drawings or records of previous work you agree to share the ones that are relevant, because a full history helps avoid damage and speeds the job. You agree not to send the crew into areas you know are unsafe, and to tell the Company about hazards such as asbestos, aggressive chemicals or live high voltage plant that sit inside the working envelope. Responsibility for hidden dangers you know about and do not declare stays with you.

10. Our Warranties to You

CHO BUILDING SERVICES LTD warrants that its work will be carried out with reasonable skill and care, using materials of an appropriate kind, and that the finished installation will perform for the purpose that the two sides agreed when the work was quoted. Provided the work is paid for and operated as intended, the Company will correct at no charge any defect that was caused purely by its own workmanship and that is reported within the warranty period stated in the quotation.

The warranty does not cover damage that comes from misuse, from a change you made after handover, from a part supplied by someone else and fitted without our advice, or from fair wear and tear that any machine suffers with honest years of service. Manufacturer warranties on components such as pumps and controllers remain the makers own promise and are passed on to you unchanged at handover together with the paper needed to claim on them.

11. Limits of Liability

Nothing in these terms removes a right that the law says cannot be removed, and the Company in particular accepts liability for death or personal injury caused by its negligence and for fraud or fraudulent misrepresentation. For everything else, the Company liability for a piece of work is limited to the amount actually paid under the contract for that work, which keeps the risk of a small job from becoming a ruinous claim.

The Company is not liable for loss of profit, loss of business, loss of reputation or for indirect or consequential loss unless a specific contract expressly undertakes otherwise. Where a quotation covers a whole programme, the limits in that quotation replace the general words here. The Company also holds sensible insurance so that, in the areas it accepts risk, it can genuinely meet a claim rather than simply hope that none arrives.

12. Intellectual Property and Documents

All drawings, sketches, calculations, design documents, schedules, specifications and software that CHO BUILDING SERVICES LTD prepares for your project belong to the Company until the work is paid for in full. Once payment is settled the Company grants you a non transferable licence to use those documents for the maintenance, operation and reasonable alteration of the particular building they describe, so that you are never hostage to a drawing locked in a drawer.

The documents may only be used for the building for which they were prepared. If you want to use them for a different building or to pass them to a third party to copy, you need written permission, which the Company will usually give where the request is reasonable and honest. The tools, templates and internal methods that emerge from a job stay the property of the Company so it can serve its next client well.

13. Confidentiality

Both sides will treat information marked confidential, or obviously meant to be confidential, with care, and will use it only for the purpose of the work. The Company will not publish your plant layout, your prices or your security arrangements, and you will not pass on the detail of a quotation as a lever against another trade who has not seen it. Confidentiality survives the end of the contract.

Confidentiality does not apply to information that is already public, that comes to a party lawfully from elsewhere, or that must be disclosed by law, regulation or a court order. When a disclosure is forced the disclosing party will, where it is lawful to do so, tell the other side first so that nothing fragile is surrendered by surprise.

14. Ending a Contract

Either side may end a contract by giving the notice stated in the quotation, and any work properly done up to the date of ending must be paid for. If one side breaks a serious term and does not put it right within a reasonable time after being asked, the other side may end the contract and claim no more than would have been fair under the terms that carried the job.

When a contract ends the Company will hand over the documents needed to keep the building safe and running, will provide a final account that separates work done from work not done, and will agree the return of any deposit or the settlement of any balance without drama. Ending a working relationship is usually an ending of jobs, not an ending of goodwill, and the door is left open for the next honest enquiry.

15. Complaints and Disputes

A disagreement deserves a straight conversation before it deserves a letter. If you are unhappy with any part of our service please tell us promptly, by email to office@chobuild.autos, by phone on +13094905507, or in writing to the address on this page. The Company will listen, investigate and reply within a short and genuine interval, and it will put right anything that is plainly our own error without charging you for the correction.

If a dispute survives that honest attempt the parties will try mediation in the United Kingdom before turning to formal proceedings, and either side may raise a genuine point of safety law at any moment without waiting. The Company has no interest in litigation as a sport, and it treats a well made complaint as a lesson that costs nothing to hear and much to ignore.

16. Data and Privacy

Any personal information you give CHO BUILDING SERVICES LTD in connection with these terms is handled in line with the Privacy Policy published on this site. By accepting a quotation you confirm that you have the right to give us the names and details of the building contacts who appear on paperwork, and that those people know their information has been shared with a company that will look after it.

The Privacy Policy forms part of this agreement to the extent it touches your information, and a change to the Privacy Policy that matters to your rights will be told to you where we hold your contact details. The Privacy and the terms are two honest documents that speak to two sides of the same relationship, and they never contradict each other.

17. Health, Safety and Site Conduct

The Company treats health and safety as the frame that holds every other good habit together. Its crew carries the training and certificates their task demands, works to a sensible method statement on larger jobs, and will stop at once if a condition appears that no one saw coming. You agree to let the Company do that stopping without argument, because a four letter word spoken calmly beats a hospital visit every time.

The Company will keep the work area tidy, will isolate energy before working on it, and will leave the site as safe and as clean as it found it. Where the Company sees a danger that lies outside its own task it will point it out to the responsible person rather than walking past with a shrug. Nobody is asked to work through an unsafe night to meet a selfish date.

18. Permissions and Statutory Consents

For work that needs a permission, consent or notification, such as a building control approval, a listed building consent, a discharge of statutory power or a notification to a regulator, the quotation will state who is responsible for obtaining it. The Company will obtain the consents that fall within its own trade and will give you the documents when they are issued, so that the paper trail of the building stays as solid as its frame.

Where consent belongs to you, such as planning permission or the landlord approval for an alteration, you agree to secure it before the site date arrives. If a consent is refused or delayed the programme may fairly move, and the Company will say clearly which work can proceed and which must wait for the approval to land.

19. General Legal Clauses

If any single clause of these terms is found to be unlawful, unfair or unenforceable, that clause is treated as removed and the rest of the terms continue in full force. A party not enforcing a right on one occasion does not give that same right away for the future, and no delay in claiming a payment is a forgiveness of the debt. These terms are written in English and the English text is the one that governs.

These terms may only be changed by a written note signed on behalf of both parties, apart from changes to this general page that apply to future visits unless a signed contract already covers a piece of work. Headings in these terms are there to help you find a paragraph, not to change its meaning, and each numbering makes no promise about how slow lawyers must be. The whole arrangement is designed to be read by a person, not only by a tribunal.

20. Governing Law

These terms and any contract that relies on them are governed by the law of England and Wales. If you live elsewhere the same law still governs the relationship because the Company is registered in the United Kingdom and its workshop stands in England. The courts of England and Wales have jurisdiction to settle any dispute, and both sides accept that venue.

Nothing in this section stops you from taking a complaint to the supervisory authority or a consumer service that the law of your own country makes available, and the Company will co-operate with any lawful request from such a body. Home ground is a comfort, but an honest business answers where the question is fairly asked. CHO BUILDING SERVICES LTD is proud to be measured by the same rule of law it asks the every building it touches to obey.